FAQ for Redemption 取貨需知及常見問題
What Documents do I need to bring for collection? 取貨時需要帶什麼文件?
1. Pick-up Notification Email (Softcopy)
Can I authorise 3rd Person to pick-up the goods on behalf? 我可以授權其他人幫我領取產品嗎？
Yes, you can authorise 3rd person to pick up the goods by providing the following documents:
Can I change to home delivery service? 我可以改用送貨服務嗎?
Yes, you can change your self pick up option to home delivery service by transferring HK$150 delivery charge to our HSBC Bank account as follow：
Can I pick up the item on behalf of my child? 我可以為我的子女領取貨品嗎?
Yes, you may bring the original student identification document (eg. Student Card, Student HKID card or Passport) and the collection note to pick up the goods on behalf.
How many days can the goods be stored at the redemption centre? 貨品最多可存放於自取點多少天?
You are required to collect the goods within 14 days, counting from the stock arrival time. If you can't schedule your pick-up within 14 days, your order will be forfeited or a storage fee will be applied.